Mountaineer Casino Resort, New Cumberland
About the Resort
Mountaineer Casino Resort, a 3-star hotel with a 7.2/10 rating on Booking.com, is a full-service resort and casino offering a variety of gaming options, dining experiences, and recreational amenities. Notably featuring an
Rooms & Amenities
Rooms at Mountaineer Casino Resort are equipped with
Dining Options
Dining options at Mountaineer Casino Resort include
Leisure & Entertainment
Leisure activities include an
Services & Accessibility
Mountaineer Casino Resort also provides a
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Getting around
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Facilities
General
- Non-smoking rooms
- Free Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- Pets allowed
Sports & Fitness
- Fitness centre
Dining
- Restaurant
- Bar/ Lounge area
Spa & Leisure
- Indoor swimming pool
- Sun loungers
- Spa & wellness centre
- Jacuzzi
- Shallow end
Room features
- Air conditioning
- Tea and coffee facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Reviews and Ratings
The hotel has an appealing atmosphere with spacious rooms and friendly staff, making it a comfortable spot for guests. However, the dining options were frustratingly limited, and some facilities could use a bit of maintenance. Even though I enjoyed the variety of games at the casino, the overall service experience left a lot to be desired, especially at the front desk.
I had an amazing time at the resort with my brother and sister-in-law. The staff were incredibly friendly, especially at the casino and dining areas. The beds were super comfortable, which made for a great night's sleep. Despite some ongoing renovations, they didn't affect our enjoyment. However, there were minor issues with housekeeping during our stay that could use some improvement.
I returned to Mountaineer after seven years and found both familiar comforts and some disappointing changes. The staff was exceptionally accommodating during my family’s big stay, and we all enjoyed various activities around the hotel and casino. However, the cleanliness of the grounds was a letdown, and the necessary updates in the rooms stood out sharply from my previous experiences. Overall, it was great for family gatherings, but the cleanliness and maintenance need attention.
During my stay, I had some significant ups and downs. The hotel offered great amenities and a pleasing atmosphere, especially at the dining spots. However, I encountered serious issues with the cleanliness of the Loft Rooms and the management's response to complaints, which was quite disappointing.